Privacy Policy

Bayliss Builders Ltd
Website: www.baylissbuilders.co.uk
Email: info@baylissbuilders.co.uk
Telephone: 07776 851004

1. Introduction

Bayliss Builders Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, request a quotation, or use our construction and building services.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

2. Who We Are

Bayliss Builders Ltd is a UK construction company providing residential and commercial building services, including property refurbishments and renovations, extensions, loft conversions, roofing, landscaping, new builds, kitchens, bathrooms and plastering.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Bayliss Builders Ltd
Email: info@baylissbuilders.co.uk
Telephone: 07776 851004
Website: www.baylissbuilders.co.uk

3. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Full name
  • Email address
  • Telephone number
  • Property address
  • Project or site details
  • Information about the building work you require
  • Details provided when requesting a quotation
  • Project specifications and requirements
  • Correspondence and communications with us
  • Information relating to appointments and site visits
  • Payment and invoicing information where applicable
  • Any other information you choose to provide

When you visit our website, we may also automatically collect certain technical information, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Website usage information
  • Approximate location information derived from technical data
  • Referring website information

We may collect this information through cookies, analytics tools and similar technologies.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries
  • Discuss your building or construction requirements
  • Arrange site visits and appointments
  • Prepare quotations and estimates
  • Provide our services
  • Manage construction and building projects
  • Communicate with you about your project
  • Process payments and issue invoices
  • Maintain business and project records
  • Deal with complaints, queries or disputes
  • Improve our website and services
  • Protect the security of our website and business
  • Comply with legal and regulatory obligations

Where appropriate and where you have provided consent, we may also use your information to send relevant marketing communications.

You can withdraw your consent to marketing communications at any time.

5. Legal Basis for Processing

We process personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

  • Contract: where processing is necessary to provide requested services or perform a contract with you.
  • Legitimate interests: where processing is necessary for the reasonable operation and management of our business.
  • Legal obligation: where we are required to process or retain information to comply with applicable laws.
  • Consent: where you have specifically provided consent for a particular use of your information.

6. How We Collect Information

We may collect information when you:

  • Complete a contact or enquiry form
  • Request a quotation
  • Contact us by email or telephone
  • Arrange a site visit
  • Discuss a potential or existing project with us
  • Enter into an agreement with us
  • Communicate with us during or after a project
  • Browse or interact with our website

7. Data Sharing

We do not sell or rent your personal information to third parties.

Where necessary for operating our business or delivering our services, we may share relevant information with trusted third parties, which may include:

  • Professional advisers
  • Accountants
  • Payment service providers
  • Website hosting providers
  • IT and technical service providers
  • Website analytics providers
  • Contractors, tradespeople or suppliers involved in delivering a project
  • Legal or regulatory authorities where required by law
  • Insurers where necessary
  • Other professional service providers where reasonably required

We only share information where there is a legitimate reason to do so and, where applicable, appropriate safeguards are in place.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information for the duration of a project and afterwards where necessary to:

  • Maintain business and financial records
  • Meet legal or regulatory requirements
  • Deal with warranties or project-related matters
  • Resolve disputes
  • Establish, exercise or defend legal claims
  • Maintain appropriate records for our business

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Unauthorised disclosure
  • Alteration or destruction

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Cookies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and monitor website performance.

Cookies may collect information such as browser details, pages visited and general website usage information.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where required by law, we will seek appropriate consent before placing non-essential cookies on your device.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently from Bayliss Builders Ltd and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the relevant privacy policy of any third-party website you visit.

12. Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain types of processing
  • Request the transfer of your personal information where applicable
  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

Email: info@baylissbuilders.co.uk
Telephone: 07776 851004

We may need to verify your identity before responding to certain requests.

13. Marketing Communications

We will only send marketing communications where we have a lawful basis to do so.

If you receive marketing communications from us and no longer wish to receive them, you can ask us to stop by contacting:

info@baylissbuilders.co.uk

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or data protection practices.

Any updated version will be published on this page with a revised effective date.

15. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

You also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information Commissioner’s Office:
Website: ico.org.uk
Telephone: 0303 123 1113

16. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact:

Bayliss Builders Ltd
Website: www.baylissbuilders.co.uk
Email: info@baylissbuilders.co.uk
Telephone: 07776 851004